StraitsX Personal Account

Getting Started

• Signing up for a StraitsX personal account
• What if I do not have an Indonesian phone number?

Identity Verification

• How do I verify my account?
• What documents are users required for verification?
• How long does the verification process take?
• Why was my account rejected?

Bank Account Verification

• How do I verify my bank account?
• What are the requirements for Bank Account verification?
• Why do I need to verify my bank account?
• How many verified bank accounts can I have?
• My bank does not issue a statement. What can I submit instead?

Blockchain Management

• How do I submit a whitelisting request for my personal address?
• How do I submit a whitelisting request for my Digital Asset Platform address (Custodial Address)?
• How many blockchain addresses can I have?
• How do I remove a verified blockchain address?
• What is the difference between custodian and non-custodian address?
• Which one to choose, custodial or non-custodial address?

Transferring Indonesia Rupiah To and From your StraitsX Account

• Transfer In Indonesian Rupiah via Bank Transfer
• Can I transfer Indonesian Rupiah into my StraitsX account with a bank account that does not belong to me?
• Transfer Out Indonesian Rupiah
• How long does it take to process Indonesian Rupiah transfers?

Minting Redeeming & Transferring StraitsX Stablecoins

• Transferring XIDR In
• Transferring XIDR Out
• How long does it take to process XIDR transfers?

Managing My Account

• How do I change my account details?
• How to reset my password?
• How to setup up Google Authenticator
• How to reset my 2-Factor Authentication (2FA)
• How to update 2-Factor Authentication (2FA) device or app
• Troubleshooting 2-Factor Authentication (2FA) and OTP

Fees & Limits

• StraitsX Personal Account Transaction Limits
• StraitsX Personal Account Transaction Fee Schedule
• Are there any account management or setup fees?